At YPRL we are dedicated to helping everyone raise their level of digital skill.
We run regular one-on-one and group sessions at each of our branches, aiming to help people develop their digital abilities. These sessions are conducted by our staff or by skilled volunteers who have been trained in digital mentorship.
Please contact your local branch to book a free session.
Diamond Valley Library - 9434 3809
Eltham Library - 9439 9266
Ivanhoe Library and Cultural Hub - 9497 5780
Lalor Library - 9465 2353
Mill Park Library - 9437 8189
Rosanna Library - 9459 6171
Thomastown Library - 9464 1864
Watsonia Library - 9435 2397
Whittlesea Library - 9716 3028
YPRL Technical Assistance Guidelines
We can help you with general questions about the functionality of your device, or assist you to use the internet for a specific purpose, but there are some things that are beyond what our service can provide.
Smartphone, Tablet and Computer Help
- We will help you to the best of our abilities, but we are not technical experts and our assistance has limits.
Your device is your responsibility
- We suggest that you back up your data and take note of your settings before making any changes or seeking technical assistance. We will not touch your device or make changes without your permission.
Your security and privacy are also your responsibility
- Keep your passwords secure to protect your private information. Be aware of the different risks in using technology (we can help you with this, too).
- We can help you navigate the interface, but we can’t advise you about how to answer a question.
If what you are seeking to do will take some time, we recommend booking a one-on-one session or coming to a class.