Our "Suggest for Purchase" service is temporarily suspended. We hope to make this available shortly.
All our branches will be closed for the Public Holiday on Tuesday 26 January. Branches will return to normal operation at 9.00am Wednesday, 27 January. Thank you for your understanding.
Digital Mentor Program
At YPRL we are dedicated to helping everyone raise their level of digital skill.
Please note: Due to Covid-19 restrictions, the Digital Mentor program is on hold until further notice.
We run regular one-on-one and group sessions at each of our branches, aiming to help people develop their digital abilities. These sessions are either conducted by our staff or by skilled volunteers.
We can help you with general questions about the functionality of your device, or assist you to use the internet for a specific purpose, but there are some things that are beyond what our service can provide.
Smartphone, Tablet and Computer Help
We will help you to the best of our abilities, but we are not technical experts and our assistance has limits.
Your device is your responsibility
We suggest that you back up your data and take note of your settings before making any changes or seeking technical assistance. We will not touch your device or make changes without your permission.
Your security and privacy are also your responsibility
Keep your passwords secure to protect your private information. Be aware of the different risks in using technology (we can help you with this, too).
We can help you navigate the interface, but we can’t advise you about how to answer a question.
If what you are seeking to do will take some time, we recommend booking a one-on-one session or coming to a class. Talk to our staff, or Get in Touch with us about how to do this.