Home Library Service
FOR: Individuals who are unable to visit a library branch, and their carers/support people.
WHAT IS IT: Regular delivery and return of library items, matched to reading interests and preferences. Items may include: books (including large print and items in community languages), audiobooks, DVDs, magazines.
ELIGIBILTY: Available to members who cannot visit the library independently or safely due to age, disability, illness, injury, recovery, or similar circumstances.
NOTE: an individual can live inside an assisted living facility and will be treated as an HLS client if they are bed/room bound.
If you or anyone you know may benefit from this service, please complete our online Home Library Service enquiry form or email hls@yprl.vic.gov.au.
Frequently Asked Questions (FAQs)
Is there a cost?
Home Library Service is free for eligible members. Standard membership conditions apply.
How do I apply or enquire?
The preferred way is to complete our Online Home Library Service Enquiry Form. You can also enquire in person at any YPRL branch, and a staff member can assist you with the paper form.
What information will you ask for?
To set up the service safely and smoothly, we may ask about contact details, reading preferences, access notes (stairs, parking, pets, entry instructions), and a nominated contact person.
Can someone else enquire on my behalf?
Yes. A family member, carer, or support worker can complete the enquiry form and act as a contact person.
Where do you deliver?
Home Library Service is available to eligible members living within YPRL’s service area across Banyule, Nillumbik and Whittlesea.
How often will I receive deliveries?
Deliveries are typically once per month. In some cases, deliveries may be less frequent depending on service capacity and scheduling. We’ll confirm your delivery frequency when the service is set up.
What items can I borrow?
Depending on availability, HLS can include books (standard and large print), audiobooks, magazines, and DVDs or other items (where available).
How do you choose items for me?
We’ll ask about your reading interests and preferences (formats, favourite authors/genres, languages, and anything you’d like to avoid). Our team will select items based on what you enjoy.
Who delivers my items?
Deliveries are carried out by trained library staff or volunteers, depending on local arrangements.
Do I need to be home for delivery?
We’ll confirm delivery arrangements with you. If you have a nominated contact person, we can also coordinate access and communication through them where appropriate.
I live in an aged care or supported accommodation facility; can I still use HLS?
Sometimes. If your facility receives visits from the Outreach Library Vehicle, that is usually the most suitable service model. If your facility does not receive Outreach Library Vehicle services, you may still be eligible for Home Library Service depending on your circumstances. Please submit an enquiry so we can assess the best option.
Do you offer help with eBooks/audiobooks or the YPRL library app?
Yes. We can support eligible patrons to set up eReading and audiobooks on their device, including help using the YPRL library app.
What if I move or my circumstances change?
Please let us know as soon as possible so we can update your details and review delivery arrangements.
Can you help me with my library account?
Yes. If you need help with renewals, holds, PIN/password resets, or general account support, please enquire in branch and our staff can assist.
What behaviour is expected during service interactions?
We’re here to support our community, and we ask that all interactions with staff and volunteers remain respectful. Safety is our priority.