We are dedicated to helping everyone raise their digital skill level
We run regular one-on-one and group sessions at each of our branches, aiming to help people develop their digital abilities. These sessions are conducted by our staff or by skilled volunteers who have been trained in digital mentorship.
While we can address many digital issues, please note there are certain topics that are outside the scope of our assistance. See the Frequently Asked Questions section below to see what we can and cannot provide assistance with.
See upcoming sessions
Book your one-on-one session.
Check out the days and times available.
NOTE: Some sessions only run during school terms.
(* indicates sessions are offered fortnightly only)
Monday
Eltham Library: 11.00am - 12.00pm (30 minute sessions)
Thomastown Library: 12.00pm - 2.00pm (1 hour sessions)
murnong Library: 2.00pm - 3.00pm (30 minute sessions)
Diamond Valley Library: 10:30am - 11:30am (30 minutes sessions)
Tuesday
Lalor Library: 10.00am - 12.00pm (1 hour sessions)
Ivanhoe Library: 10.30am - 12.30pm* (30 minute sessions)
Watsonia Library: 10.30am - 12.30pm* (30 minute sessions)
Mill Park Library: 2.00pm - 3.00pm (30 minute sessions)
Wednesday
Thomastown Library: 12.00pm - 2.00pm (1 hour sessions)
Rosanna Library: 10.30am - 11.300pm (30 minute sessions)
Mill Park Library: 2.00pm - 3.00pm (30 minute sessions)
Watsonia Library: 3.30pm - 4.30pm (1 hour session) with Young Mentors from Loyola College.
Whittlesea Library 6.00pm - 7.30pm (30 minute sessions)
Thursday
murnong Library: 10.00am - 11.00am (30 minute sessions)
Lalor Library: 1.30pm - 2.30pm (30 minute sessions)
Watsonia Library: 2.00pm - 3.00pm (1 hour session) with Young Mentors from Loyola College.
Friday
Lalor Library 10.00am - 12.00pm (1 hour sessions)
Ivanhoe Library: 2.00pm - 3.30pm* (30 minute sessions)
Mill Park Library: 2.00pm - 3.00pm (30 minute sessions)
Whittlesea Library: 2.00pm - 3.00pm (30 minute sessions)
Saturday
Lalor Library: 10.00am - 12.00pm (1 hour sessions)
Rosanna Library: 10.30am - 11.30am (30 minute sessions)
Whittlesea Library: 10.30am - 11.30am (30 minute sessions)
Diamond Valley: 11.00am - 12.00pm (30minute sessions)
murnong Library: 11.00am - 12.00pm (30 minute sessions)
Drop in Only
You can also drop in at these times and locations. No bookings necessary but these sessions are only for quick questions and trouble-shooting with the YPRL Digital Library.
If what you are seeking to do will take some time, we recommend booking a one-on-one session at a branch (see available sessions above) or coming to a class.
Monday
Hurstbridge Hub: 9.30am - 12.00pm
Tuesdays
Wednesday
Kirrip Hub: 10.00am - 12.00pm
Thursday
Galada Hub: 9.30am - 11.00am
Friday
Thomastown Library Tech Cafe: 1.00pm - 3.00pm with U3A
Please contact your local branch to book a free session.
Diamond Valley Library - 9434 3809
Eltham Library - 9439 9266
Ivanhoe Library and Cultural Hub - 9497 5780
Lalor Library - 9465 2353
Mill Park Library - 9437 8189
Rosanna Library - 9459 6171
Thomastown Library - 9464 1864
Watsonia Library - 9435 2397
Whittlesea Library - 9716 3028
Frequently Asked Questions
What can you help with?
We can help you with general questions about the functionality of your device, navigating our Digital Library or assist you to use the internet for a specific purpose.
We can help you solve minor technology issues you might be having with your phone, laptop, iPad, tablet, eReader, websites, and social media platforms.
Please be aware that we will help you to the best of our abilities, but we are not technical experts and our assistance has limits.
What can't you help with?
A.I; legal matters; banking or finance including cryptocurrency; visa or citizenship inquiries; recommendations for paid products or services; acting on your behalf, including witnessing/signing forms; piracy or illegal websites; and any actions that conflict with library or council policies.
Online Forms
- We can help you navigate the interface, but we can’t advise you about how to answer a question.
Do you have any further advice?
Your device is your responsibility. We suggest that you back up your data and take note of your settings before making any changes or seeking technical assistance. We will not touch your device or make changes without your permission.
Your security and privacy are also your responsibility. Keep your passwords secure to protect your private information. Bring along or know your passwords as you may need to input them as part of your session, depending on the help you require. Be aware of the different risks in using technology (we can help you with this, too).