WHEN YOU USE YARRA PLENTY REGIONAL LIBRARY SERVICE,
YOU ARE ENTITLED TO EXPECT:

EASE OF ACCESS

Access to a wide network of libraries and information services.

A WIDE CHOICE OF LIBRARY STOCK

A range of materials for all sections of the community.

INFORMATION SERVICES

The provision of, or referral to, information on any subject.

PLEASANT LIBRARY PREMISES

Well maintained libraries which offer a pleasant and welcoming environment.

A FAIR AND IMPARTIAL SERVICE

A helpful, efficient and cost effective services provided to all without bias.

CUSTOMER ORIENTED SERVICES

The best service at all times within available resources.

Suggestions made by our customers will be considered as part of our continuous review of services and procedures.

POLITE AND KNOWLEDGEABLE STAFF

Helpful staff, trained in customer care, who will treat you with courtesy and consideration.

Specialist advice from qualified staff.

HELPING US TO HELP YOU

Please be considerate of other library users. Take care of library materials. Let us know whenever you have a problem with our services.