Your PIN is chosen by you when you join the library and must be 4 numbers only.  If you want to change your PIN, login to the catalogue and go to Account Settings.

The library will send you an email if you’ve registered an email address. Otherwise you will receive a phone call OR a letter. Registering your email is the best way, as it is quickest and saves the library money (to spend on books and other things). 

You must show staff identification with your current address on it. For example, drivers licence, rate notice or a telephone account, or anything that has both name and address details.

YPRL can attempt to locate a title that is not within our collection for you. Details of this service can be viewed here.

If Yarra Plenty does not hold an item you can request that we borrow it from another library.

You can borrow any format on Interlibrary Loan. However, availability is at the discretion of the lending library and some formats are more difficult to obtain.

There is a service charge of $10. In addition, some lending libraries charge $13.20 per item or $18.70 for journal articles.

The mobile library schedule can be located here.
 

Contact the Outreach Service on 0418 107 724, or ask your local branch staff for assistance.
 

We are not able to place individual holds on suggested items. If the title you suggest is selected for purchase, you will need to check the catalogue periodically and place a hold when the item becomes available.